Collection Process

Prepare Your Order

Our ordering team will key your order to your chosen branch any goods that need ordering to branch will be organised with the supplier.

Organise A Timeslot

Your local branch will give you a call or email to discuss availability and time slots

We will ask for the name of the person collecting and agree a time slot for collection. If you require any additional items we kindly request that cash customer payments are by credit or debit card to limit interaction with staff.

Upon Arrival

  • Please provide proof of identification
  • Your order will be prepared and ready to load
  • Staff will only load bulky/heavy items by forklift – all other items will be loaded by the customer
  • Please keep at least 2 meters from our staff at all times
  • Your paper acknowledgement will be left by your vehicle
  • No signature is required

You’re On Your Way!

All customers will be turned around as quickly as possible to limit interaction with staff

Due to huge demand from website and telephone sales there may be a longer than usual delay in getting your order ready for collection or arranged for a delivery. We are working as hard as possible to get your order ready but due to increased volume and limited supply chain volume there may be delays on certain orders. Thank you for your understanding.

Collection

How do I order for collection?

Add your items to your basket and go the checkout page, you will see a store collection dropdown menu select your nearest branch where you would want to collect your goods from. There is no charge or minimum order for this option after successful payment you will receive an order confirmation.

When will my order be ready?

After placing your order it will be sent to our processing team and you will be notified when your order is ready for collection by email or phone call. Please note that due to COVID-19 restrictions this process is taking longer than usual due to exceptional demand and restrictions on the amount of collections that can happen at the same time and fast moving stock.

Where can I find where and when my local branch is open?

Use our branch finder to find your local branch with details of the address, opening times and vehicles available.

What do I need to collect my order?

After we have let you know your order is available, if you come to the branch with your order details one of team will bring your order to your vehicle. Our team will respect social distancing measures and transfer the goods to your vehicle.

Delivery

How do I order for delivery?

Add your items to your basket and go to the checkout page, enter your delivery address including postcode as we will only deliver to certain postcode areas. You will see the fulfillment options refresh and a delivery option become available if you are in our delivery area. A list of our delivery charges and delivery postcode areas are listed below.

When will my order be delivered?

One of our branch or processing team will be in contact to arrange a suitable time for delivery, please note that due to COVID-19 restrictions, increased demand and reduced staffing there may be longer than usual delays in getting your order delivered. Our team are working as hard as possible to get your order delivered in a safe and efficient manner.

Delivery Charges

Orders Under £75 exc. VAT
£15 exc. VAT
Orders Between £75-£150 exc. VAT
£10 exc. VAT
Orders Over £150 exc. VAT
Free Delivery

Delivery Postcode Areas

Ordering Information

What if the item I need isn’t on the website?

Our online range is limited at the moment with more lines being added daily, If you give us a call on 01484 558444 we can see if we can arrange this for you.

What payment methods do you accept?

We use the payment processor Stripe to take payments who accept Visa / Mastercard and American Express credit and debit cards.

What if I want to return my order?

If you want to return your order please phone or email us with your order details so we can arrange a return and a suitable time to return your order. Please do not turn up without requesting a return as our branches may not be able to process your refund. Your payment will be made back on to the original payment made online. Returned goods have to be in original resaleable condition and be complete with no missing parts. Our process is in line with UK online & distance selling regulations therefore we cannot accept returns on customised or special order items.

What if items are missing or damaged?

If any part of your order is missing or damaged upon please contact us immediately as we cannot be held liable for any goods that have been damaged or lost while on site.

What if part of my order is faulty?

If any part of your order is damaged or becomes faulty please contact us and we will resolve the issue according to the manufacturers terms. Please note if the standard warranty period is over 12 months you will have to contact the manufacturer for further support.

Booking trade services before receiving goods

Please do not book any tradesmen or professional service before receiving or collecting your order and checking that it is complete and to your satisfaction. We cannot be held liable for any standing time, delays or any other labour charge due to any issues that may occur.

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